Question 1

Is your Original Town Site TV mounting service insured and guaranteed?

Accepted Answer

You're covered twice: $2M insurance on the technician and a 3-year workmanship warranty on the install itself. If a mount we installed in Original Town Site ever loosens, the return visit costs nothing.

Question 2

Do you mount TVs above fireplaces in Original Town Site?

Accepted Answer

Yes, when the fireplace, wall assembly, clearances, and expected heat allow a safe installation. The bracket and attachment method are selected for the TV and verified structure; concealment and drop-down options depend on the wall.

Question 3

Can you hide the TV wires inside the wall in Original Town Site?

Accepted Answer

Cord concealment is available when the wall has a suitable route. A code-compliant power relocation method and in-wall-rated low-voltage cables can hide the main runs; the installer confirms what can be concealed after checking the wall.

Question 4

Do Original Town Site installs cost more than the rest of Surprise?

Accepted Answer

Yes — Original Town Site is included in the regular Surprise service area, with the same flat-rate pricing and 3-year workmanship warranty. Check online booking for the live appointment windows available at your address.

Question 5

My Original Town Site home has tricky walls — can you still mount my TV?

Accepted Answer

We work with common Original Town Site, Arizona wall assemblies, including drywall over wood or steel framing, plaster, brick, stone, tile, and concrete block. The installer identifies the wall and suitable structure before selecting hardware; unusual or concealed conditions may require a revised plan.